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Papa John’s Texting Lawsuit

March 6, 2017

“Better ingredients, better pizza” was sent too many times to one Papa John’s customer as he is now sending them a message with a texting lawsuit.

According to TMZ the customer never signed up for the text messages, however Papa John’s started sending him the discounts back in March 2016 and continued to the point of anxiety and emotional distress.

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According to the suit, Jonathan Anozie said he first got a text offering a deal for “two large pizzas with up to five toppings for $9.99 each.” He replied “STOP” to the first message— which, according to Papa John’s official site is the way to opt out of receiving notifications from the chain—but the texts reportedly kept coming.

While TMZ does not state how many texts Anozie received (or how frequently they were sent), the notifications were reportedly enough to cause the plaintiff “significant anxiety, frustration and annoyance.”

A representative for Papa John’s would not confirm how many texts Anozie allegedly received but told Fox News that they are “currently investigating this claim but it is our policy not to comment on pending litigation.”

According to the chain’s official explanation of its “Text Offers and Alerts,” by signing up for texts, users agree to “receive periodical text messages with Papa John’s promotions and special offers… Up to six (6) messages per month.”

Meanwhile, Papa John’s text alerts may be promoting dining deals but its latest offering is actually asking for customers for more money.

Taking a page from the airline industry, the chain is now testing a $2.99 “Papa Priority” fee that lets people bump their pizza orders to the front of the line. The fee, launched recently in select locations, doesn’t guarantee delivery within a set time, but sends orders to the “front of the line so that it is made faster.”

The option is limited to five orders each night per location.

While customers whose pizzas get held back might object, Papa John’s says the option has gotten “great customer reception.”

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The Associated Press contributed to this report.

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